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The Protolabs Network Standard

Quality Assurance

How Protolabs Network upholds quality processes

We set the bar high

Protolabs Network has developed a set of processes to make sure the highest manufacturing standards are applied to every custom part you order. We inspect each order dimensionally and visually, both during and after production, so that your custom components are delivered on time and to your exact specifications.

ISO certifications

Thanks to our highly vetted supplier network and ISO 9001-certified Quality Management System, it’s always possible to have your parts manufactured with industry-specific certifications. Our manufacturing partner network can certify to the following standards: ISO 9001, AS 9100, ISO 13485, ISO 14001 and ISO TS16949.

Contact your Account Manager or to find out more.

Download our ISO 9001 certificate

How we assess the quality of our suppliers 

We have a comprehensive method for selecting, onboarding and tracking the performance of every supplier in our manufacturing partner (MP) network. Check out our MP network page to read more about our approach.

Read all about our manufacturing partner network

Quality documentation

We track the performance of our suppliers to ensure that orders meet the Protolabs Network Standard. We can provide certifications and reports upon request.

Certificate of Conformance


CNC machining, sheet metal fabrication, injection molding

Material Test Report


CNC machining (metals)

CMM Inspection Report


CNC machining



CNC machining
, sheet metal fabrication

Material Certificate


CNC machining, 
sheet metal fabrication

First Article Inspection (FAI)


CNC machining

Dimensional Inspection Report


CNC machining, sheet metal fabrication, 3D printing



CNC machining, sheet metal fabrication, injection molding

To learn more about quality documentation at Protolabs Network, download a handy overview of all the reports we offer.

Contacting Protolabs Network for support 

We’re here to help with any questions or concerns. To check the status of your order, go to “My Orders” in the Quote Builder.

If you have questions on your quote before production starts, contact your account manager or email If you need help with your order during production, you can reach out to and our Customer Support or Project Management teams will advise you.

Customs clearance 

Customs fees are covered for orders delivered in the United States, European Union, and the United Kingdom. Customers are responsible for duties and fees associated with internationally shipped orders in all other countries.

Troubleshooting your order

Specifications policy

Remember to check your quote, technical drawing and CAD file for consistency before placing your order. This will ensure that any discrepancies are caught before your order goes into production. Reach out to your account manager or for any questions.

How we handle disputes

In handling disputes, we take on manufacturing risks for you. If your parts aren’t up to spec, you can easily file a dispute claim and we’ll remake or refund your order. You can file a dispute by clicking on the “Raise an Issue” link within 90 calendar days of receiving your order. Our Customer Success Team will work on resolving your issue as quickly as possible, typically within 1-3 business days.

Your parts are in good hands with us. Start a production project today.

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