The Hubs Standard
Managing the network that powers Hubs
With Hubs, you get access to a network of experienced, specialised manufacturers selected for operational excellence. Our network has the capabilities and capacity to handle any custom parts, giving you complete design freedom and a more resilient manufacturing supply chain.
Maintaining the quality of an entire network
We work with a highly vetted network of around 300 manufacturing partners (MPs) and hold each of them to the highest quality standards. To ensure all MPs uphold the Hubs Standard, we’ve developed comprehensive systems for selecting and supporting our suppliers. We continually audit our protocols to guarantee we deliver quality parts, every time.
How we select and onboard suppliers
Our network of experienced, specialised suppliers gives us our breadth of capabilities and consistent quality. Hubs has a strict selection and onboarding process for managing and growing this network. For every new supplier we bring onto the network, we use a comprehensive 7-step process:
Initial outreach
We approach suppliers we believe meet our standard to gauge interest and assess the match.
First evaluation
We conduct an evaluation to see if the supplier meets Hubs’ qualification criteria. We also provide detailed information on what it’s like to work with Hubs.
Factory audit
A Hubs auditor assesses quality management performance and environmental/social compliance.
Legal due diligence
Every Hubs supplier has to hold the right registrations and licenses. We do full background checks and sign formal agreements to ensure compliance.
Platform access
Once suppliers meet our standards, we give them access to the quote-building platform.
Technical training
To ensure the process runs smoothly from ordering to delivery, we train every MP on the technical standards, logistics and communication requirements behind the platform.
First 10 orders
Supply chain managers monitor the first 10 orders of every new supplier. We perform on-site quality control for pre and post-production.
Quality assurance
To ensure that our network meets and exceeds industry standards, we audit our MPs on a regular basis and drive continual improvement.
Interested in joining the Hubs network as a manufacturing partner?
Check the MP requirements here
How we audit our suppliers
Manufacturing partners must consistently prove their quality after joining the network. We conduct audits every two years to ensure consistent quality across our network. These audits include quality audits to test capabilities and quality control, and social audits, to confirm environmental and social compliance. We also do frequent spot checks at our major sites.
Quality Management & Quality System
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Certifications (ISO/AS)
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Quality organization
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Quality policy & objectives
Traceability
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Raw material (in & out record dates & Qties)
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Manufacturing process records
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Requirement level for suppliers/subcontractors
Social audit
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Safe hiring practices and workplace protections
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Discrimination
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Fair working hours, wages and remuneration
Reception/Incoming Quality Controls)
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Identification of incoming materials
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Quality control on incoming materials and records
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Incoming and outgoing management (FIFO)
Production & Packaging
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Identification of batches of ongoing orders
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Machines & manufacturing equipment
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Quality controls during production
Master packaging & Storage/FQC
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Identification of finishes products/parts
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Inspection of finished product
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Health and safety conditions
We track how our network performs
Our quality team tracks performance on a monthly and quarterly basis to ensure MPs are adhering to the Hubs Standard. We track key performance indicators, including the number of successfully completed orders, on-time production, dispute rates and more.
Download an example of a supplier performance tracking scorecard
We are always improving. Here is how we do it.
We aim to keep our line item non-conformance rate below 1% and minimize part issues. If issues do arise, a corrective action plan goes into effect. The MP involved finds the root cause of the issue and improves the process to ensure similar problems do not arise in the future.
To make sure your parts are made up to spec, our MPs adhere to our Hubs Manufacturing Standards.
Read more about it on our Quality Assurance page
Some of our vetted manufacturing partners
ISO certifications
Thanks to our highly vetted supplier network and ISO 9001-certified Quality Management System, it’s always possible to have your parts manufactured with industry-specific certifications. Our manufacturing partner network can certify to the following standards: ISO 9001, AS 9100, ISO 13485, ISO 14001 and ISO TS16949.
Contact your Account Manager or
sales@hubs.com
to find out more.
Download our ISO 9001 certificate
Ensuring quality locally and globally
Our platform lets you choose between local and international ordering options. Local sourcing is typically faster, but more expensive, while international sourcing is more economical. Certain complex CNC machining, injection molding and sheet metal orders can only be sourced globally, while all 3D printing is done locally. We cover the cost of clearing customs for internationally sourced orders.
By default, parts are first shipped to our cross-docking facilities in Amsterdam or Chicago for customs clearance and additional QC inspections, before shipping out to their final destinations. Exceptions include parts sourced with 5 day lead-times.
| Local | Overseas | |
|---|---|---|
| Part quality | Good (The Hubs Standard) | Good (The Hubs Standard) |
| Capabilities | More narrow | Broad range |
| Time to parts in hands | Faster | Slower |
| Pricing | Higher | Lower |
| Shipping time | Shorter (low variance) | Longer (high variance) |
Quality control for parts sourced
Globally
All parts (except for 3D-printed orders) being shipped to the UK, US and EU will be inspected at one of our cross docks in Amsterdam or Chicago.
Locally
Customers in the US and EU can choose to have their orders sourced through manufacturing partners (MPs) within their custom-clearance borders. Our MPs then send the parts directly to you, resulting in fewer logistical hurdles and much faster delivery times. Find out more about the
Hubs Local offering.
Customers will be notified if their orders deviate from this standard supply chain flow. For more information, contact the Customer Success Team at
support@hubs.com
.
Your parts are in good hands with Hubs. Put your custom parts into production today.
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