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When we ship a fairphone we have to do some work and need equipment.

- box

- printing the lable

- packaging material

and do the work for making the box ready for shipping.

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Hey @zaxis

you’re right about that. At this moment we don’t compensate you for the material needed to ship, but we’re working on a solution for that. In the mean time I want to let you know that the packaging instructions are just recommendations. You can ship cases any way you see fit. As long as the case is safely packaged.

Compensation for material costs will follow in the near future.