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Hi all,

I have recently seen an uptick (meaning I actually have orders) in orders, and the reviews are mixed. I have been selling on ebay for a few years, and have a perfect rating there, so when I get 3 stars on quality I feel as though something is seriously amiss(I charged 2.73 for the order). I feel as though my hub makes up for any quality issues my being lower on price, and being clear about the quality. When I shipped this 3 star print off, I saw that it had visible layer lines(3mm, my lowest quality, this should be expected), and I sanded off some rough edges (getting paid very little to do this mind you). What can I do to communicate my level of print quality better and improve my quality rating?

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Hey Ethan,

I checked out your Hub to see what sort of pictures you had posted and to see what sort of vibe I got from visiting. I noticed some very nice looking pictures of ornaments and such on your page. I flipped through the other images and didn’t see many really good examples of what people would typically want printed. Specifically, I was looking for at least one Marvin for quality comparison, and couldn’t find one. I would start by printing a Marvin and having it as one of your top 4 images and have a note explaining the resolution that it was printed at.

I would also consider raising your price. The kind of person who places an order for a part expecting good results for under $3 is probably not going to be your best reviewer. Be certain that you communicate with the customer before accepting the job. I tend to over-communicate because I want to make certain that I fully understand their specs and requirements before accepting the job. I will even do a test print if I really feel that there may be an issue, and I’ll post pictures for the customer to see. I do all of this before even accepting the job. Please let me know if there is anything I can do to help.

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I want to emphasizes what DesignGuyJared already said.

Your pictures are very Unique… I would personally go on to youmagine or thingiverse and find some of the popular prints and print a few for your pictures, pending they dont have a license on them that will make you get in to trouble for it…

Also… You basically print ABS and exotic filaments only just looking at your material selection… Which happen to be some of the most difficult to print for many printers… To be honest… So far… -ALL- of my orders have been PLA, but this happens to be my main offering. I would also add some sort of disclaimer on your hub about print quality to justify price and such, then the customer knows what they are in for before even talking to you. I dont even offer after print processing services, you would be surprise how many people are fine with cleaning up the prints themselves when they know about it before ordering.

Your pictures also have me worried… some of those prints I feel a i3 could do a lot better job at, I have seen it… I would put more time into tuning your printer(s) even the budget printing one(s)… I always get complements on my “budget” print offerings… by people telling me the “budget” prints look even better than what they literally paid 3-6x as much for from other hubs which are produced on much higher grade printers than mine… Which is sad because that’s just making me worry every time some decent 3d printer goes on sale I know that my order volume will take a hit and we will -loose- new customers from 3Dhubs because people hop on thinking they will make money 3D printing, but cant even explain to you when support material is needed or not. I do a lot of fore warning similar to what Jared talked about… I evaluate the model’s and let the customer know of -possible- flaws that can happen on the print, if you been printing for 2 years you should be able to do this with most models without even loading it in the slicer. I make sure they are ok with the terms of the possible issues -before- accepting the order. Then I do my best to -exceed- expectations, even on my budget prints. Happy customer is a repeat customer, my feedback echos this. Always keep the customer in the loop of how the prints are going if you run in to anything that could cause delays for the print. Try to always beat the expected completion date. Also send pictures of your prints for them to evaluate prior to shipping/picking up to ensure they are happy with the results.

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