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Hello everyone!

A couple of weeks ago, my response time in the search-feed disappeared for some reason.

I have been looking at the changelog and searching online, but I can’t really find a reason for this. I have had a couple of new orders but my average response time is still not there.

Would anyone know what the reason for this is?

Thank you in advance!

Ruben

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Hey Ruben,

Nahla here from 3D Hubs Support. We are very sorry about that I have reported this to the development team and I will personally keep you informed about the root cause of this issue.
In the meantime, feel free to reach out to us via support@3dhubs.com should you have any questions.
Best,
Nahla - 3D hubs

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Thank you very much!

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Hi Ruben,

We are working for a fix for this issue that should solve the problem by the end of the week. Thanks for bearing with us through this.
Best,
Nahla - 3D Hubs

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Thank you Nahla! I’ll let you know when the problem is fixed.

Best,

Ruben