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I have an XYZ da Vinci Jr and I’m having problems unloading my spool. I get a chug chug chug when unloading, as if something is stuck somewhere. I’ve tried cleaning the gears with the brush, but to no avail.

Update, I did a nozzle clean, got an error 0011 code. Turned it off, then on again, all normal. Attempted to unload nozzle, no sounds this time but was firmly stuck. Removed extruder head, managed to remove feeder tube. About 1 metre of filament manually removed. On inspection of the filament, it appears to be ‘bitten’ in several places and ridged. What could be causing this and how can I fix it?

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Update: I’ve done a head clean and an extended head clean, removed a lot of black filament (that stuff is the devil) and now it seems to be working *touch wood*

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Hey @Sara_Scott

Could you perhaps tell us a little bit more about your printer? Which model are you printing with? That way we can connect you with some fellow users who are using the same machine.

Best,
Robin - 3D Hubs

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Hi it’s an XYZ Davinci Jr.