1

Hi all,

I received 3 orders from a customer for very small pieces for a board game, that took me a lot or time because I had to print the whole stuff by batches, and spend some time cleaning things.

I don’t want to increase the price in general because I don’t want to loose customers who require one object.

There are some options in the pricing page:

- subsequent print (this looks like what I need)

- object volume

- bounding box volume

How can I use these options to my advantage in this case ?

2

I would just add an additional finishing charge to the order due to the number of pieces involved and explain to the customer the reason why.

3

When you received the order you should look over the files and then decide if there are extra costs involved. That way before they pay and agree to the order they know the full price.

Asking for more money later after payment and printing started may leave a poor experience. You quoted a price and then halfway through want more.

Sometimes you may get a super easy order that requires just clicking print and sometimes you get an order that consumes more time.

9 Likes
4

Well this is not true, I’m looking to find a way earlier in the process (in the pricing definition) so that my customers can get a relevant quote for the job before even submitting the order request.

5

Support removal costs or finishing costs are there for this as additional extras - the customer cannot know what is required to get a final part as they will/may not know how you intend to print the item(s). When you receive the order you would have to work out if there is a lot of time needed to remove support/finish the edges etc and advise them off the additional costs. For example - an intricate item printed with an SLA printer will incur different post processes than an FDM printer and so the costs cannot be determined by 3D Hubs (yet). 3D printing parts is still a custom experience and as such, there’s no real way to get guaranteed costs upfront to the customer.

Steve

6

Hi @ejalal the “subsequent print” additional charge is a tricky one to use in my opinion. While it’s an easy way to add an extra cost for each copy printed (and bear in mind, it’s applied only to multiple prints of the same object) it does mean that every order you get that needs multiple copies will have this surcharge added, whether there’s a lot of work required for each model or if multiple copies is just a press of the “print another copy” button. This extra cost per model can make your Hub look very expensive compared to others that don’t have such a fixed fee and I removed mine some months ago.

As others have said, it’s better to consider each order at the review time and discuss with the customer extra charges on a per order basis. If you can anticipate a lot of post or pre processing then you can agree an additional charge with the customer and add it manually to the order before accepting. Doing it this way ensures your prices remain competitive in the list, but also allows you to be compensated for additional work beyond what might normally be expected.