Just got my first two orders and have a question about pricing.
The last customer ordered a part where volume equation used for pricing is inadequate.
The part is around 8cm/3 and the hub priced it pretty low.
The clients asked for 10 pcs and the hub priced it at around $24.00.
Each piece is around 1.25 hours to print, so 10 pieces…12.5 hours without the cleanup time (brim removal,etc) accounted for. Do the math and that’s not much return to me 
I’m sure there is a simple way within the Hub to adjust for all this, I am not seeing it as yet.
Do not want to turn away prospects with a large printing price but don’t want to cut my nose off either.
Any ideas?
SOC3D
2
The hub estimates cm3 based on 20% infill and some other unpublished default settings in cura. This information can be found in the FAQ. If you are printing more than that (hopefully everyone is) you can explain how the pricing engine is dumb and doesn’t account for real world prints and then add some charges for extra material. There is currently no way to account for this on your hub. You can increase your base pricing or add extra charges. Most customers seem fine with the extra material and service fees and a few of my customers have called 3d hubs pricing engine “dumb” as long as you explain to them what happened and link them to the FAQ.
1 Like
They may have also picked the incorrect units of measurement when uploading the file. You can verfiy by uploading the file with correct unit of measurement and picking your hub and seeing the cost estimate.
7 Likes
Hey @pnanna
After the customer uploads the file we take in an array of measurements of that file and we let you price based on them. So we do not determine the price itself. If you price by sliced volume, indeed the standard infill is considered to be 20%. Please try to improve your pricing settings to reflect what you want to charge your customers before adding “additional costs” every time.
OLCE
5
Hi,
I try to price that in, using :
- material cost
- startup cost
- min order cost
- and now also the “extra pricing detail” can help you there a lot (“subsequent prints”, “object volume”,“surface” …)
submit a test order against your own hub to see the pricing (and then cancel it of course)
I have to admit, I also got bitten by unexpected low price calculations
to the people of 3DHubs : It would be nice to have a test calculator in our hub where we can review sample pricing by uploading an stl file
