KDan
1
I’ve been receiving multiple orders for < 1" tall Reddit Snoo figures. 3D Hubs is showing a 100% discount for the customers on these - FREE for them, but full payment for Hubs. What is going on here, has 3D HUBS been hacked?
I accepted the first one and got a payment confirmation. I printed one, but will not print anymore or ship anything until 3D Hubs confirms that this is for real.
2 Likes
gregh
2
I have also just had an order
gregh
3
Yeah I saw that customer’s post on the site link I posted above. They assumed 200 must be better that 100, right? This is in fact exactly what happened to me the first order after I enabled multiple resolutions. Non tech people don’t necessarily understand. It would be nice if you could specify that 200µm is only available if ordering large parts.
I must admit it never occurred to me that 3D hubs had been hacked, I came to Hubs talk to see if anyone was talking about how they printed this and was a little surprised to find no references at all (apart from your post)
Your print looks great by the way. Did you print it on it’s back as it comes but with support?
gregh
4
Sorry, that was a dumb question. I can see from the layering how you printed it 
Robin3D
5
Hi guys,
Robin from 3D Hubs here! Just a quick message to let you all know that we were not hacked and these orders are totally legit! Feel free to go ahead and start printing Marvin’s little friend, 3D Hubs will pay for these sample prints.
Good luck!
- Robin
2 Likes
KDan
6
I still can’t figure out if this is legit or not. I really wish someone from 3D Hubs would chime in on this.
Is 3D Hubs really going to pay the Hub for printing and shipping these?
BTW - it is a somewhat tricky part to print. A fun challenge and only about 3 cents worth of material. The customer specified 200 micron resolution, which is kind of coarse for such a tiny part. But hey, that’s what they asked for…
1 Like
KDan
7
The small size and overhangs make it a little tricky. I used supports for the little antenna on top and printed them in PLA with layer cooling fans on full blast.
I offered my customers a choice to have it printed at 2x original size, or to get two of them at the original size. Everyone asked for the double size version. It looks much better and it still only about 18 cents worth of material.
Great promotional idea for 3D Hubs and a nice way for individual Hubs to gather feedback reviews.
gregh
8
Yeah I did the same - easier to print it bigger and no one will say no. My customer asked for it in XT though which I am struggling with on this print because I have only done one other job with it and it was much larger
I’ve had several requests for the same come in. I wonder what is driving all the orders. Seems like the only way to print it is vertically and use support for the antenna.
Best part is all orders were free for the customer up to about $14.50. Just saying if you haven’t accepted the order to keep that in mind 
So far I’ve had 4 orders for this and for some reason everyone keeps asking for the lowest/medium resolution even though the highest quality is still free. So what I found is a can charge extra for material, get the cost up to about $14 and still be free. Then I’ve printed then all at the highest quality (90 micron) at 1.75 scale just to make everything better.
Happier me and a happier customer this way.
gregh
12
I was able to get a reasonable print out at twice the ordered size, and by adding custom supports in Meshmixer.
I have to agree with everything here. A bit more notice to hubs would have been great. Also a more printable model would have been helpful too. As a frequent Reddit user I get that the mascot is what it is but the scale was just not effective for printing. I scaled all of mine up up by 75% just to make the quality something I was happy sending out.
1 Like
gregh
14
Hey Robin,
Just a quick note on this. The sample as it comes is way too small, especially with the antenna. I don’t like to give a sub-standard product, especially as a sample of my hub’s capabilities, but I kind of feel dropped in it by being given a very low value order that required an inordinate amount of time to fulfil. I expect to get the odd order like this from people who don’t know about the capabilities of the printers, but it this was organised by 3D Hubs then I would hope for something more printable. It would also be a nice idea to communicate with your Hubs before hand so that people are not left scratching their heads as can be seen in this thread.
Just my thoughts for the next surprise.
Cheers,
Greg
I got one of those orders too. What a poor design for FDM printing… It is so small the features come out bad even at .1 layer height
gregh
16
If anyone else needs to do a print of this I found the original on Thingiverse and uploaded a remix with Meshmixer support which worked well for me. (also the remix is 2X the size but obviously can be scaled)
That looks like a good compromise model. I am printing two scaled to 60% in black ABS now with a .1 layer height. This Makerfarm Pegasus prints a great .1mm layer compared to my Rostock.
1 Like
KDan
18
I agree that a little more communication with Hubs would have definitely been appropriate. Had I known that it was a giveaway to uneducated “customers”, I would have printed all of them at double size and limited filament choices. Apparently the people at 3D Hubs who dreamed up this giveaway idea are not 3D printing experts like some of us are. It’s stupid to provide your hubs with a challenging object and object size when you want all of your Hubs to be able to fulfill the orders easily and make a good impression.
I ended up printing most of the Reddit figures out of the same material and layer height just to get them out the door quickly. Not enough profit in these to make it worth interacting with the “customers” to get the best product possible.
I found that the requested 200 micron layer thickness was adequate for the uneducated customers expectations.
4 Likes
Robin3D
19
Hi guys!
Wow Greg, that looks like a really nice print, very clean! So, just to give you guys a bit more information on this matter. This whole Reddit thing was not an elaborate promotional stunt, it was simply one of our team members (who’s a huge Reddit fan and not necessarily a 3D printing expert) who placed the link to the Snoo file that was indeed quite small. I can only apologise for this tricky print and we’ll make sure to think it through a bit more should we do this again.
But on a side note, it was incredible to see how many positive reactions we received and how well the community took this on! I really want to thank you guys for being awesome. It’s been awesome to see the interactions of all the Hubs and how they were communicating with the newbies trying out 3D printing for a first time.
All the best,
Robin
2 Likes
