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I get automated mails by “Marvin Senior Robot” for the test print and you complain about “bit more communication from Alex”?

Are you serious? You’re comlaining that I’m not talking to a bot and detract 2 of 5 stars for that?

755×434

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Hi @redbear, we treat all Marvin reviews the same and in the first line of the customer’s description of this test order we ask you to treat it as a real order. That’s why we expect new Hubs to communicate as if they were handling a real order, and most Hubs do. Otherwise we have no way of rating communication on the order.

If you’re interested in improving this score, please send me a message at support+robin@3dhubs.com.

Best,

Robin - 3D Hubs

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Hello Robin, i am glad you liked my test print.

I know you said i should treat this test like a normal customer order but i thought these messages

are from a “robot”? I didnt know that you can read these emails at all.

But if it was part of the test, i’m sorry and i hope you can give me another chance to get 5 stars?

Normally i am very talkative and want to “satisfy” (?) my customers…

I think i will not have a good success on this website, if my first rating isn’t so good… i mean 4,5 stars are great but if i were a customer i would always take the one with the best reviews.

So i would give my best to change your opinion about me.

best regards

Bernhard K.

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Hi Bernhard,

No problem at all, I can clearly see your communication skills are just fine, I’ve updated your review.

Best,

Robin - 3D Hubs

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wow thanks robin! :slight_smile:

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You should review you communication with your initial hubs as well I think.

Seems like I’m not the only one who didn’t now that not talking to a robot means getting a “bad” rating.