From day 1 I’ve had problems with 3dhubs service that only after repeated emails have most, not all, been resolved. I’m wondering what exactly they do that earns them their commission?
1) Their SMS notifications have not worked for me since the beginning back in Aug, 2016. Now, it works only 1/3 of the time.
2) I’m located in Shanghai, and 3dhubs listed me their for a few days, then inexplicably moved me to Beijing. Only after many days of emails did they move me back.
3) Searches for Hubs in China pulled up hubs in the U.S., over 7,000km away (which it showed on the results) - even though there are many hubs in China. This, actually, appears to finally be resolved.
4) None of the cities in China, and many in HK, Korea, Japan, are not listed in the search results. Instead only cryptic letters, dashes and numbers are shown. This has been an issue since October and is still not resolved.
5) Customers are not vetted: I continue to get orders from overseas even though I state specifically that I only service China. There is no setting to specify ‘no international shipping’. I recently received an order to be ‘Picked Up’. The customer was not required by 3dHubs to enter their address (or at least their city/country). Now that the order is completed, the customer tells me they are in Canada. It’s going to be difficult for them to pick it up then. Am I now out all that work and time?
5a) Customers not vetted: I get requests for 3d Scanning service even though that is NOT a service I offer. 3dHubs does not filter these.
6) Infinite Hold Times: There is no MAX hold time for a part to be picked up. AFAIK, 3dhubs expects us vendors to hold a part for pickup FOREVER. There is no timeout for this, like there is for payment after shipping. This is such as obvious hole, why hasn’t it been addressed?
What exactly is 3dHubs doing to warrant their commission?
All I have seen is a faulty web site with little to no customer vetting and poor service.
