Please consider the following options for workflow modification:
When accepting an order there is currently a box that lists “Is there anything you wish to tell the customer?”, please also put in a “Expected print duration” and printer selection optional fields that timestamps the printer I select when the order is paid for so the system can adjust timelines automatically. For example, if I accept a 22 hour job and it gets paid for, my hub can automatically change the following text for the associated printer from:
Order completion time: 1 business days (after payment)
to:
Order completion time: 2 business days (after payment, currently in use)
There are more details to this like what threshold before the adjustment disappears… but I assume you get the idea.
Optionally, you can also add in an optional, hub selectable maximum accepted order threshold that will not put the hub in the list of automatically selected hubs for order processing and can also suspend the instant ordering function. This can also function in varied ways depending on how you or other hubs wish it to be implemented. It can be a hard stop on all new orders, or it can temporarily drop your visibility rating but putting you a few pages down in the list. If a user is manually selecting a hub and searches you out (typically a repeat customer), the system can provide a warning to those still selecting the hub that published job completion times for the hub cannot be guaranteed, etc.
I can post more ideas later in this thread or in new threads depending on how this goes…
