Disclaimer: I am not sure this is the right place but the community seemed nice here.

Hello all. I seem to have run into a major problem with my Da Vinci Junior. I have had my printer for a good few months now, and only run into small easily solved problems, however I can’t seem to get around this one. My filament won’t load. I have done some investigating and it seems that when I select “Load Filament”, it the gears which load the filament don’t spin therefore not letting the filament through. Thanks all!