1

Hi, so my customer ordered two prints when she only needed one. How does she or I cancel one of the prints?

2

If the customer hasn’t paid just change the quantity in the box next to the model. If the customer has already paid just click the help button on the side of the page and let support know. They are fairly quick to fix these sorts of things.

3

Thanks for that @Miaviator, that’s exactly right. Simply use the Help Center on the right hand side of the order page @HighlyAdaptive and send us a message and either me or one of my colleagues will get back to you within a couple of hours.

We’re working to reduce our response time even further.

Best,
Robin - 3D Hubs