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I bought a printer Ultimaker 2 with “Olsson block free promotional offer”.
I have recived the package without Olsson block and when I have complained about this situation to Ultimaker,
someone Sabrina van Beem told me that they don’t want to send me the Olsson block, after They were asked to send pictures
with printer and items that I have recived several times .
If you’ll want to buy something from them check the package twice when you’ll receive it.

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1- you should always check if you receive a package from any shop online ! 2- instead of complaining here, did you send those requested images ? 3- you still will be able to print with the standard hot-end, and have to wait a little longer for the olsson block, but you don’t have a useless printer :slight_smile:

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Not to mention they dont even mention where they bought the printer from… may not have been a licensed re-seller.

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he only checked the contents of the box, months after receiving it.

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Thats his own problem then.

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Where did you see that in his post?

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