1

They haven’t paid out any of my recent jobs and I’m getting fed up. I’ve attempted to contact people over there and get nothing. I just called the NYC office to get a very generic answering machine message. Starting to feel like I’m getting scammed.

2

Hey @tbadera, so sorry for this! Not sure what happened, but I’ll look into it with my colleagues from the financial team and get back to you. Talk soon!

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My hub is offline until this is resolved

4

Hi @tbadera,

Apologies, indeed something went wrong on our side. I have solved the issue now and after writing this email, I will directly transfer the money to your account.

I have informed my US colleagues, and they will check what is happening with the phone. Thanks for your notification though!

If you have any other questions, please let me know.

Merry Christmas and I wish you the best 3D Prints for 2016!

Best regards,

Fabian - 3D Hubs

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@FabianT Thank you for the response and resolution. I have received the payment, feel free to delete this post. I would not have posted this publicly, but there’s no easy method for a hub owner to contact support. It would be helpful to add a support contact form or chat for hub owners.

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6

No worries @tbadera! Moving forward feel free to shoot an email at support@3dhubs.com, if you have any questions about orders, payment, etc. Sorry again for the trouble!

7

I had a similar issue, it took more than 2 weeks to receive payment. I sent an email to one of the support members for an order. I received payment shortly after…not sure whats going on.

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That’s actually a good point. Will talk with the devs next week to see if we could add a sort of “contact support” button somewhere for Hubs outside orders as well. Sorry for the delays, Cheers and happy Holidays!

9

Glad this was resolved, I haven’t see this issue myself but glad I don’t have to worry about it now.