I’ve had several orders which either me or the customer cancelled with a valid reason: “customer isn’t interested anymore”. Which is fine by me, this can happen because of a number of reasons.
The problem I found is, it impacts the “Weighted completion rate” metric on the dashboard.
My percentage rate is going down. Today for example, because yesterday a customer cancelled the order.
Why is that? I think completion rate should be calculaated on the amount of orders you can actually complete and satisfy the customer for only the orders you have to print.