plvcpt
21
My orders have stopped almost completely since their stupid changes occurred and they are doing nothing after I sent numerous suggestions to make small changes that could at least show clearly that the more exotic materials are still available.
If others would also suggest the following to them, maybe they would be more inclined to change it :
3D Hubs should let the list of local hubs be visible without the need to choose a particular material so people could at least navigate through all the Hubs in their neighborhood.
Put all the resin material like Polyjet and Multijet together with SLA in the so called âhigh detail resinâ section and all the FDM technology material like onyx and fiber reinforced ect⌠in the FDM section.
Please help me and all the other hubs that lost their visibility to make 3D Hubs stop this non-sense !
HELP! MAYDAY!
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Few things that Iâd like to see changed:
1). Customer created an order a few days ago, and then realized she would not be around to pick it up, so therefore did not need the order anymore. I said no problem, but now I have no way of getting rid of the order without declining it, which affects my ranking.
2). Why does FDM have two cons listed for it, while the other types have two pros and only one con? Shouldnât customers be presented with a non-biased view of each type of printing?
Hope to see some change here very soon.
Thanks,
Brendan
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Agreed, especially on your first point. The whole âdeclineâ thing needs a complete redo.
not much at all. still no orders. i have had one person that keeps putting fake orders in but thatâs it. i sent a message to 3d hubs and they just told me to cancel the orders and take the hit i told them that i will not cancel the orders and that they should with out knocking my hub down a few pages but even when they cancel it it still puts you down to the bottom of the search. does anyone know of a different site to advertise on. it just sucks as i just got my new printers and now nothing. very disipointed in 3d hubs.
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This is the kind of thing that is ridiculous on here. A fake order and you have to take a hit for it. This type of thing shouldnât even be an issue.
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I know. my hub is new I set it up one week before the switch and I printed 3 orders that week. then the switch and I have only done 1 order. i just had to cancel an order after i accepted it because the guy submitted the same order to 7 different hubs then he asked me to cancel it because a different hub is printing it for him so i take another hit because of someone being inconsiderate. the rating thing should take into account a buyers cancel and approved rating and how long they have been active.
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They donât care about our visibility or unique services. They want customers moved through the assembly line quickly. Thatâs all.
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Their metrics are based on making you a better subcontractor (employee). Our concerns do not seem to be a priority to them, in fact, the opposite.
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And push them toward more expensive services when it may be overkill.
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If you scroll to the bottom of the homepage there is a ârubber-like plasticâ option. Great, this should be where the tpu/tpe material are found right? WRONG! Only one material, tango polyjet. Unbelievable.
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As an SLA printer- Iâd love the option for customers to be able to search and easily find the specialty materials as well - flexible and durable are now possible
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Just found this thread! Yes something is offâŚ
Iâm trying to close in to my 100th order, and Iâve had a pretty even flow of orders since I started, I would say 2-3 a week roughly.
Since a few weeks back ZERO, and I havnt changed anything in my hub settings. I dont have time to research whatâs happened but its clear that something in the ordering system is changed for sure.
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plvcpt
33
Itâs all interesting what is happening on this thread but the real impact will come if we all send them messages directly to complain about the loss of orders that is directly related to the changes they made that is preventing the end users to find us as they could before. Please send your complaints directly to the 3D Hubs management.
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Problem is that I cant really see exactly whatâs causing the loss of orders.
And are there a loss of orders in general all over 3D hubs because of a messy order system, strange categorization of materials, or does my potentional customers just order somewhere else than on my hub?
Iâm listed as #1 in my city (STOCKHOLM), and I still have high reviews and rates, so I assume that the total numbers of orders on 3D hubs has went down, if this is the case Iâm pretty sure we can await a change/update by the 3D hubs guys, since theyâll loose the most money at the end right?
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plvcpt
35
If you try to send them complaints, you will see how they answer. They seem to think that itâs going better since they messed everything up for us. Go figureâŚ
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Yeah that wouldnât be a too intelligent reaction 
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As I said before, there is no historical precedence that anything we say is going to change this.
Direct contact, phone calls, and discussion here. At least discussions here are an open forum.
I have done both direct email and phone, and posted like mad in the first thread on this subject.
This was done without any input from us, was done in secret, did not appear in the changelog. It was done specifically to move FDM customers to higher $ prints. This was a result of internal goals set inside 3dhubs, as a result of their series b funding.
It was described as a âtestâ but it was not.
It was, from day one, going to be the new policy.
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Your customers are being moved to higher $ prints, whether they need them or not.
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Nope. (They did make some changes to the part where they try to talk your customer into going to a new method of printing after they select your hub and your materials.)
Our primary concern that they are presenting âFDM as low quality prototyping plasticsâ in order to move prospects and existing customers to higher quality prints still exists.
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