Also this should be fixed. Thanks for the help!
2 Likes
Hey @Steelmans, the issue with the Order widget is now fixed. Thanks for the help!
Should be fixed now, thanks for bringing all of this up!
JATMN
32
Verification still broken…
I click the button and get a text… but no clue where im suppose to put this code… but I have like 4 verification codes now lol
1 Like
Thanks for the improvements!
I’d like to chime in and say address verification is incredibly creepy. I work in multiple locations that have my printers in and if someone is going to pick them up, unless I know them, I will never give them my address and will meet them locally somewhere like a Starbucks. So this is very unfortunate that a hub will be penalized without providing an address on the website. I suppose its time for a PO BOX.
2 Likes
ehud42
35
Tried a few more times, and still the same thing - the site sometimes seems to indicate it has sent a code via SMS (and I receive it), but when I enter it, the code seems to disappear and I’m sitting in limbo either having not started (send a new code) or waiting to enter the code…
Any progress?
1 Like
It’s a bug, we’re on it. Will keep you posted on this thread. Sorry for the inconvenience
2 Likes
JATMN
37
I have to agree with this…
I print from 2 locations (both within a few miles of each other) so I have one of them set as my “primary” location.
But I have -never- done “pickup” at my locations due to restrictions at both locations I cant have people just showing up on me.
I have always meet customers at arranged public locations, which has never been a issue with any of them and many of them actually liked it better.
I have a PO address myself as well which I can use as normal address without “PO” in it… but I opted to not use that address when I started my hub because at the time I was reading something that basically said that was a violation and could get my hub shut down by 3Dhubs.
I am actually -very- against the address verification part. I dont mind text or email or whatnot… but the address part… not feeling it.
1 Like
I came here just to say that the name of the clients are the best things I’ve seen this month so far.
5 Likes
JATMN
39
Yours is better than mine… I get the code… but nowhere to input it… lol
JATMN
40
Format is still jumbled looking on my side… “Street name, house number” should really be first o.O
Same here - I get a code but no place to enter it.
1 Like
Suggestion - an order shouldn’t move to “Complete” until I’ve been paid. It’s too easy to lose track of stuff. Is that possible? Leave it in Active with a status of Payment Pending. I think that would be much easier for us? Any thoughts?
10 Likes
@imagine3dps @JATMN @ehud42 we’ve found the issue for telephone verification for US Hubs and will work to fix the issue. Expectations are that we will not have it fixed before tomorrow, so I have to ask you to hang in there for a day. Really sorry for the inconvenience. Will touch base asap!
2 Likes
I’m also having issues with verification. I’m in the US, of Intermediate level, and have tried (I thought successfully) to verify with my phone number a few times. It allowed me to enter the code each time, but checking back later showed that it wasn’t verified.
As for the address, I have a problem specific to my address. While my shop has a physical address, the US Postal Service doesn’t deliver to it, and provides a PO box for my use. Therefore, I need my address to reflect my physical location, but I need verification mail sent to a PO box. This is a situation beyond my control (apparently the USPS doesn’t want to deliver to buildings across the street from a Post Office), but I’d like to be verified.
Can you look into this, and into a way to separate physical addresses and mailing addresses?
Thanks!
2 Likes
@imagine3dps @JATMN @ehud42 @Snortimer I just got word from our devs that phone verification issues are fixed and should work. Can you please confirm? Thanks again!
1 Like
It looks like the phone verification worked!
I’m still not sure about the mail verification. I made my address strange to try to get it to work, but I fear changing the “Business Name” line will un-verify things after it’s verified. Of course, I probably won’t receive the code for a week or so.
1 Like
JATMN
48
Phone verification worked… but the current address format will not work mail would never get delivered in that format… Also… see my other comment on that.
