I’m pretty much sick of it at this time. At first I thought there were certain reasons for it but this makes 0 sense.
A friend of me just started a hub. He has now 4 reviews after being about 3 weeks online wich 2 are from friends that ordered a little piece. His pricing is higher than me, and he has way less materials and colors. I have 39 reviews and 4.9 star rating. We live at about the same distance from the center of Belgium. Now it comes, HE RANKS ABOVE ME! Don’t get me wrong, I’m happy for him. But this makes me thinking… I don’t know on what aspects you determine the ranking, but to me it looks like pure crap. I would love someone from 3DHubs to explain this, and I know the “You need to have more reviews, you need better pricing etc.” But that is not the problem here…
Just my 0.2
Hey Andreas,
our Hub scoring algorithm is quite complicated. Reviews and number of orders are not the only metrics we look at. We are currently building tools that will help us quickly see why some Hubs rank higher etc. We will keep you updated.
Adam
“our Hub scoring algorithm is quite complicated”
is that not the same as saying its a secret? and if its not why not just say how the scoring works?
let us decide if “complicated”, otherwise we can get stuck with the feeling that you have a big interest in keeping it for yourself
you might add that their sorting of hubs for the customer is crap also
for myself i get listed together with hubs that are over 2 hours away by car. i quickly figured why… they use birds route and not the route mortals use… roads etc.
and i remember faint that the idea of 3d hubs was that you could do pickup on a bicycle. no way in he¤%¤ i drive 12 hours on bike to pickup a 3d print
the most amazing thing is that google API’s can figure the car route with no issue. i hacked something together for the local pizza delivery so that they could charge for each km driven on the road. it was a very poor hack but it worked. why 3d hubs cant do the same is escaping my mind
For us using the Google API for this is not an option. It works well to calculate one route but to show you the listing with closest Hubs would mean calculating hundreds of routes every time. That would be slow and expensive. That’s why we use plain air distance even though it is not 100% accurate.
Matching the right Hub with a customer is the core of what we do. It is a know-how that we can’t make public. One of the reasons is that some Hubs would learn to optimize for better ranking rather than great customer experience.
1 Like
Perry_1
7
It is quite demotivating to work so hard at good reviews, and to never be the “best match” no matter how perfect your reviews are, and no matter what you do. Follow all the rules, still can’t reach that best match, even at my own home address. So silly…
@adamhayek “We are currently building tools that will help us quickly see why some Hubs rank higher etc. We will keep you updated.”
What does this mean? Can you explain further? Do you mean to say you do not know why one hub ranks better than another?
Is it a so secret that you do not know the secret?
Currently it is very hard to tell what exactly is the differentiation between two Hubs. It requires one of our engineers to look into the data. We are building tools for customer support to have all of this on one click.
Ohhh Yeah, sure! If a customer asks to cancel the order and refund it, and I do that, it is not my fault right? Why do I drop a full page in ranking then? Please explain…
