Yep form2 is a gem! Takes a little time to figure out strengths and weaknesses but I have s nearly 100% success rate for print and ship
well…
i have used the price of surface area to get paid by the hours spent on printing… its not perfect, some parts have less surface area but takes more time etc… you get my point
for the material cost i have used the price for used material which only became available recently
what we real need is a way to upload slicer configs for the most popular slicers so that time needed can be calculated and the time spent factored in
of course for that to work 3dhubs can only support slicers that can be cloud driven… and they need to include some way to take post processing in to account…
Next they need to fix the sorting by distance feature… google api’s can do this for them and yet they still meassure distance by bird route and not the route by car or bike… for sure i’m not going to run the bike for 6 hours because the bird route says its close by and the fact is another
1 Like
The support material removal option needs to be made a cost definable option that the customer can select during ordering.
Out of 50 orders, only one was surprised/confused by having support material attached. I am now spending more time explaining to the customer about support material and if they want me to remove it, or if they want to and I supply free side clippers. I even have “My prices do **NOT** include support material removal.” as the first line of my Hub’s About section which is visible during ordering, but I still have to explain it. If this system is not altered to have this as an optional cost based service (no matter how it get defined), I will voluntarily offline my hub until that does become a feature. That isn’t a declaration of protest, it is simply my determination that the current SLA guidelines will make my continued high level of service too much of an inconvenience for me. My other option is to add my hourly rate to my complex calculation, which will have me receive 0 orders (or people asking if my prices include hand delivery by Justin Bieber, where he also plays a full concert post delivery).
1 Like
@Wirlybird curious as some of my non-3d hubs orders I do remove support and sand. This can take me anywhere from 1 to 3 hours depending on the number of parts, how fragile the parts are etc. If I were to use my typical rates, the minimum cost would be over $300 USD for a stupid simple print that take only 1 - 2 hours of time.
1 Like
I think there is some flexibility in the guidelines. Ex. I have always removed support material, but offered full sanding and priming as an add on. I made sure to update my hub’s description to spell this out. (Basically, it’s how I can keep my price lower than other hubs.) With this stated up front, it creates an understanding with the customer and therefore meets the new guidelines. I think as long as customers aren’t surprised, then everyone is ok.
The first line of my hub states I don’t remove supports, nearly all of my clients have no idea what my hub ‘About’ section states unfortunately. Even though it also appears during ordering too, it again goes unread. This is why it needs to be selectable as part of the order process.
I think I have solved my own problem within the 3D Hubs ordering process. Using colors creatively.
I know it! Most of the stuff I make doesn’t have very complicated supports so they are not to bad to remove. I just do light clean up on removal and let the customer know about finishing that they can do. I probably spend an inordinate amount of time fiddling with the supports so that when they print they can pop right off! I guess that is my OCD challenge!
I did have one job where each part had massive supports (each print was 35 hours) and were a pain to remove, sliced hands and all! Who knew PETG could be so sharp! Because of the size and cost of the job I still included it as basic support removal.
