Just got notice that repeat customers will start to factor into rating. Overall this is a good thing, as a repeat customer is a very strong indication of the level of service provided by the hub.
But the simple fact is - 3DHubs’ 12.5% commission is a non-trivial hit to the profitability of the hub. Add to that, some jobs are so small & simple a quick email and cash deal is often smoother.
I always ensure that the first deal completes with 3DHubs - it’s only fair, after all 3DHubs connected me with the customer.
After that, it often splits. Some come back via the site, others ask to come direct.
Maybe, to help encourage repeat business through the site, why not reduce the commission for repeat customers. Customer’s are part of the solution, they should be rewarded for good behaviour too.
How’s this schedule:
First time customer: 12.5% 3DHub commission
Repeat customer, but to a different hub: 9.25%
Repeat customer to same hub: 6.25%
If you advertise that repeat customers will get a discount, that will help support us in driving business through the hub. Win-win-win.
Or put another way - a bird in hand is worth more than 2 in the bush.