I am *brand new* to 3d printing and setting up my first 3d printer. All was going swell until I got to the point to do my first test print.

I insert the SD card correctly according to photos but but when I attempt to find the file via the touch screen, it does not show any files. The SD card is the original from the manufacturer and has files on it and it works in my computer. I’m thinking there may be a loose connection. I’ve emailed the company. But was hoping someone might have a thought?