They show as upright on my computer (Mac) in the Finder, Picasa, Preview, and Chrome, but they upload to my hub as upside down.

Sure, I can just rotate my camera the other way when taking the photos next time, but the phone does seem to properly save orientation information and most apps seem to support it.


Hey @mipskim. Thank you for the Feedback. We’re aware of this issue and we’ll try to solve it as soon as possible :wink:

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Yes this has been happening to me all week and its really frustrating me. Mine all come up sideways.

Has there been a solution to this problem? I’ve been having the same thing happen to me.

hello, mine is the same way. There are pictures where I tried every orientation configuration and it’s the same. Any solutions?

Hey brad,

I fixed my yesterday. Seems something that didn’t used to work, worked! download the image from 3dhubs, rotate it and upload back. I’m using Windows. That worked for me.

This is still an issue for me and this is an old thread so giving it a bump… any solutions kicking about short of manually uploading inverted images so they come out the right way?



Still an issue for me at least. Uploading from my mac, not sure if that matters as these are just jpg files.

I fixed this a while ago on my PC. If I remember correctly I downloaded the image, rotated it in a picture editing software, re-saved it as a new image, and re-uploaded it.

I don’t know what causes it to flip in the first place, though I have a sneaking suspicion it has to do with phone orientation (do you rotate your phone left or right?) and the camera app misbehaving with the 3DHubs website. I have not confirmed this nor tested it, but if anyone else has let me know.

Yeah, I’m afraid I am going to have to do the same thing. Was hoping there was another fix. This is the only software that flips them, every other OS and app figures it out. Oh well, off to flip the images! Thanks. :slight_smile:

This still hasn’t been fixed…

I am having the exact same issue. Very frustrating.