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white paper

How Remote Shutoff Applications Reduce Cost and Enhance Customer Service

Water utility managers must find ways to save time and money, while continuing to provide excellent customer service. A common area of inefficiency is found within water service shutoff and turn-on events. Using remote shutoff capability puts utility billing staff in control of the process from the comfort of their billing office, or anywhere with a secure internet connection. This white paper explores various use cases for remote shutoff applications ranging from the more obvious non-payment scenario to less obvious uses such as public protection, high turnover property service management and system maintenance. It also discusses the impact and value of remote shutoff applications to the utility billing and customer service staff, distribution crew and the water consumer. Guidance on best practices for technical requirements and implementation considerations are also provided in the white paper.

This white paper sponsored by Sensus.

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Sensus USA

Sensus, a Xylem brand, helps a wide range of public service providers—from utilities to cities to industrial complexes and campuses—do more with their infrastructure to improve quality of life in their communities. We enable our customers to reach farther through the application of technology and data-driven insights that deliver efficiency and responsiveness. We partner with them to anticipate and respond to evolving business needs with innovation in sensing and communications technologies, data analytics and services. Learn more at sensus.com and follow @SensusGlobal on Facebook, LinkedIn and Twitter.